Frequently Asked Questions
Everything you need to know about your percussion gear and orders.
What shipping methods do you offer for large instruments?
We use specialized freight carriers for oversized items like marimbas and timpani to ensure they arrive safely. Standard courier services are used for smaller accessories and hand percussion.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for percussion accessories?
We offer a 30-day return policy for most items in their original, unopened packaging. Please note that used drumsticks and drumheads cannot be returned for hygiene and quality reasons.
Do you offer international shipping?
Yes, we ship our percussion gear worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
Are your products covered by a warranty?
All new instruments come with a standard manufacturer's warranty against defects. The duration depends on the specific brand, typically ranging from one to five years.
Which payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express, as well as digital payment options like PayPal and Apple Pay.